Frequently Asked Questions
Select one of the questions below to find out it’s answer.
GENERAL QUESTIONS
You can contact Family Roots in the USA by e‑ mail on [email protected] or telephone our US TOLL FREE Number 800‑ 309‑ 8432.
Contact our office as soon as possible if you want to change your order details. Requests for changes can only be taken on a best efforts basis, depending on what stage your order is at.
PAYMENT QUESTIONS
You can pay by debit card, credit card.
You can pay for your product in one payment or spread the cost over a number of monthly payments. Monthly payments are debited automatically on your selected date. Payment plans are restricted to 12 payments.
You can change your payment plan by contacting the Family Roots office by e‑ mail on [email protected] or by phone on TOLL FREE 800‑ 309‑ 8432. It is your responsibility to see that all payments are made.
DELIVERY QUESTIONS
Products take 6 to 8 weeks after full payment is processed. These delivery times are to Stateside addresses. Delivery times for APO/ FPO and International orders cannot be guaranteed. Swords cannot be shipped to APO addresses.
Delivery on military rings takes approx 4 to 6 weeks after payments are completed. All other products take approx 6 to 8 weeks after payments are completed. These delivery times are to Stateside addresses.
Yes, but only in special circumstances and Family Roots cannot guarantee a delivery date. Please NOTE our Sword products cannot be sent with the APO!